RETURNS & EXCHANGES
Last updated: October 6, 2026
Return Eligibility
We accept returns of eligible items. Contact us within 14 days of delivery to request a return and receive instructions before sending your item back. The exclusions for custom and nonreturnable items are listed below.
Buyers are responsible for return shipping costs when the return is not due to an error on our part, including approved change-of-mind returns. If the return is due to our error, such as sending the wrong item or an item materially different from its description, The Lost Compendium covers return shipping. Please contact us for return instructions before purchasing a return label. Natural variations in color, pattern, shape, texture, inclusions, and formation are characteristic of crystals, minerals, wood, moss, and botanical materials and are not, by themselves, defects.
15% Restocking Fee
For orders placed on or after October 7, 2026, approved change-of-mind returns of eligible items are subject to a restocking fee of 15% of the returned item's purchase price after discounts, excluding taxes and shipping. The fee is deducted from the refund. Buyers also pay return shipping for these change-of-mind returns; we cover return shipping when the return is due to our error.
No restocking fee applies when an item arrives damaged, is incorrect or materially misdescribed, or the return is due to our error. This fee does not make custom, made-to-order, or other excluded items eligible for change-of-mind returns. Orders placed before October 7, 2026 remain subject to the policy in effect when purchased.
Please also contact us within 14 days of delivery if:
• Your item arrived damaged
• You received the wrong item
• An item is missing from your order
• The item differs materially from its listing or approved custom design
How to Request Assistance
Email thelostcompendium@gmail.com with:
• Your name and order number
• The item you wish to return and your reason for returning it
• For damaged, incorrect, or incomplete orders: clear photographs of the item, any damage, the exterior and interior packaging, and the shipping label
Photographs are required for all damage claims. Please keep the item and its original packaging until we have reviewed your request.
Approval Is Required
Do not return an item without contacting us and receiving return instructions. Unauthorized returns may not be accepted or refunded.
If a return is approved, the item must be returned in the condition in which it was received and with any included packaging or accessories. Instructions and the applicable return deadline will be provided with the approval.
Custom and Nonreturnable Items
The following are not returnable or exchangeable unless they arrive damaged, incorrect, or materially different from what was agreed upon:
• Custom or personalized products
• Made-to-order products
• Digital products and downloadable materials
• Guided readings or other completed services
• Gift cards
• Items clearly marked final sale
Approved Resolutions
Depending on the circumstances and available inventory, an approved resolution may include:
• Replacement
• Repair
• Exchange
• Store credit
• Partial refund
• Full refund
One-of-a-kind items may not be replaceable. In those cases, we will work with you to determine an appropriate approved resolution.
Refunds
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider. Original shipping charges are generally nonrefundable unless the order was incorrect, damaged, or materially misrepresented due to our error.
Cancellations
Cancellation requests must be submitted within 24 hours of purchase. After that period, processing may have begun and cancellation cannot be guaranteed.
Custom, personalized, digital, or completed service orders cannot be canceled once work has begun or the product has been delivered.