RETURNS & EXCHANGES

Last updated: August 29, 2026

Return Eligibility

Because many of our items are handmade, custom, fragile, limited, or one-of-a-kind, returns and exchanges are accepted by approval only when there is a verified issue with the order.

We do not accept returns or exchanges solely because of a change of mind, personal preference, or natural variations in color, pattern, shape, texture, size, inclusions, or formation that are characteristic of crystals, minerals, wood, moss, and botanical materials.

Contact us within 14 days of delivery if:

• Your item arrived damaged
• You received the wrong item
• An item is missing from your order
• The item differs materially from its listing or approved custom design

How to Request Assistance

Email thelostcompendium@gmail.com with:

• Your name and order number
• A description of the issue
• Clear photographs of the item
• Photographs of any damage
• Photographs of the exterior and interior packaging
• A photograph of the shipping label

Photographs are required for all damage claims. Please keep the item and its original packaging until we have reviewed your request.

Approval Is Required

Do not return an item without contacting us and receiving return instructions. Unauthorized returns may not be accepted or refunded.

If a return is approved, the item must be returned in the condition in which it was received and with any included packaging or accessories. Instructions and the applicable return deadline will be provided with the approval.

Custom and Nonreturnable Items

The following are not returnable or exchangeable unless they arrive damaged, incorrect, or materially different from what was agreed upon:

• Custom or personalized products
• Made-to-order products
• Digital products and downloadable materials
• Guided readings or other completed services
• Gift cards
• Items clearly marked final sale

Approved Resolutions

Depending on the circumstances and available inventory, an approved resolution may include:

• Replacement
• Repair
• Exchange
• Store credit
• Partial refund
• Full refund

One-of-a-kind items may not be replaceable. In those cases, we will work with you to determine an appropriate approved resolution.

Refunds

Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider. Original shipping charges are generally nonrefundable unless the order was incorrect, damaged, or materially misrepresented due to our error.

Cancellations

Cancellation requests must be submitted within 24 hours of purchase. After that period, processing may have begun and cancellation cannot be guaranteed.

Custom, personalized, digital, or completed service orders cannot be canceled once work has begun or the product has been delivered.